A Stronger Future Under New Ownership

Through Sunnova’s court-supervised chapter 11 sale process, new owners have acquired substantially all of Sunnova’s assets and operations. Importantly, as part of the sale transaction, SunStrong Management, an experienced full-service asset manager for the renewables industry, has assumed responsibility for the servicing of the accounts for substantially all in-service customer systems, ensuring continuity of operations and support for customers.  You can read more about the transition here.

By bringing together SunStrong’s asset management expertise with Sunnova’s nationally scaled customer base, the combined business will expand its footprint as a premier solar asset servicer and advance the future of renewable energy.

 

Who is SunStrong

SunStrong Management is a full-service asset manager for the renewables industry. SunStrong will serve as the asset manager for the portfolio of residential solar leases, loans, and power purchase agreements. Led by seasoned residential solar industry veterans, SunStrong exclusively focuses on management of existing solar assets, providing a suite of offerings to both solar asset owners and financial counterparties.

 

What This Means for You

SunStrong is focused on providing reliable and customer-focused service, maintaining high levels of quality with minimal disruption for Sunnova’s existing customers. No action is required from customers and partners at this time, and we remain committed to delivering transparent and timely communication through the transition.

For additional information, please refer to the below frequently asked questions.

To learn more about Sunnova’s chapter 11 process, please visit https://www.sunnova.com/lp/financialrestructuring or the restructuring site at https://restructuring.ra.kroll.com/Sunnova

 

General Frequently Asked Questions

  • On September 3, 2025, new owners completed the acquisition of substantially all assets and operations of Sunnova Energy International Inc. (“Sunnova”) through a competitive, court-supervised sale process designed to maximize value for all stakeholders
  • This transaction secures long-term continuity for substantially all customers
  • For now, Sunnova will continue to manage customer accounts. Over time, servicing will transition to SunStrong Management (“SunStrong”), an experienced full-service asset manager for the renewables industry, who will handle the customer-facing aspects, ensuring continuity for customers, employees, and partners
  • For now, Sunnova will continue to manage customer accounts. Over time, your servicing will transition to SunStrong Management (“SunStrong”), an experienced full-service asset manager for the renewables industry, who will handle the customer-facing aspects, ensuring a seamless transition for customers, employees, and partners
  • SunStrong is focused on providing reliable and customer-focused service, maintaining high-levels of quality with minimal disruption for Sunnova’s existing customers
  • For now, Sunnova will continue to manage customer accounts. Over time, your servicing will transition to SunStrong Management (“SunStrong”) who will handle the customer-facing aspects, ensuring a seamless transition for customers, employees, and partners
  • Founded in 2024, SunStrong Management is a full-service asset manager for the renewables industry
  • Through SunStrong’s full-service asset management approach, it provides a suite of offerings to both financial counterparties and solar asset owners, including field service O&M, billing and collections, and investor engagement and reporting
  • SunStrong is focused on providing reliable and customer-focused service, maintaining high-levels of quality with minimal disruption for Sunnova’s existing customers
  • For now, Sunnova will continue to manage your account. Over time, SunStrong will become your new point of contact for issues related to your solar system
  • Your payment arrangements will not change as a result of this transition. You should continue to make payments as usual
  • Over the coming weeks, you may notice branding updates in the Sunnova Customer Portal, but portal functionality and login credentials will remain the same throughout this transition
  • You may also be provided new points of access (phone numbers, portal information, etc.)
  • Customers can continue to refer to the portal for real-time updates on system performance, account management, and service requests
  • SunStrong’s experienced team is committed to delivering transparent and timely communication and reliable customer support for customers’ solar and storage systems as we move forward together

 

In-Service Customer Frequently Asked Questions

  • SunStrong Management has been selected to serve as the asset manager for its portfolio of residential solar leases, loans, and power purchase agreements
  • SunStrong is focused on providing reliable and customer-focused service, maintaining high-levels of quality with minimal disruption for customers
  • For now, Sunnova will continue to manage your account. Over time, SunStrong will become your new point of contact for issues related to your solar system
  • Your payment arrangements will not change as a result of this transition. You should continue to make payments as usual
  • Over the coming weeks, you may notice branding updates in the Sunnova Customer Portal, but portal functionality and login credentials will remain the same throughout this transition
  • You may also be provided new points of access (phone numbers, portal information, etc.)
  • We remain committed to delivering transparent and timely communication and reliable customer support for your solar and storage systems as we move forward together
  • Customers should continue to make payments on time and as usual
  • You will be notified directly regarding any major changes that may impact your billing, rates, or contract terms

 

In-Progress Customer Frequently Asked Questions

  • SunStrong is working with GoodLeap, an industry-leading participant in the solar market, to facilitate the completion of certain projects
  • Your dealer and/or a GoodLeap representative will be reaching out in the near future to let you know if your project has been selected to be completed and gather some information in respect of your project
  • We recognize the importance of completing in-progress solar projects and appreciate your patience in recent months
  • For additional information about your in-progress project, please contact your solar system dealer or GoodLeap at (888) 975-5436 or sunnovasupport@goodleap.com